Saturday, 26 December 2009

Tesco Views



I thought to start a blog to let the Tesco Management know the feelings of both Customers and Staff. I being a Tesco Staff member feel, there is a lot that the Tesco Managent should be aware of.

86 comments:

tescoviews said...

RECENTLY WE HAD OUR CHRISTMAS PARTY ORGANIZED BY TESCOS. THEY GAVE CHIPS,CRUSTY ROLLS WITH CHEESE AND VEGETABLE BURGERS AND COKE FROM OUT OWN SHOP.
LIKE TO KNOW WHAT SORT OF A CHRISTMAS PARTY YOU ALL HAD IN YOUR TESCO STORE.
OURS WAS REALLY CHEAP AND DISGISTING.

Anonymous said...

nice and helpful staff, shame about your stocking policy and your special offer- lack of cordination with the larger branches.

HPJ said...

Our Tesco Extra staff on Gleneagles are all friendly and polite. Most of the staff have been there for a long time and have a rapport with their customers.
Pity the Extra stores don't have many of the Everyday products.

LB said...

I cannot speak more highly of the staff. Ihave always found them welcoming,cheerful and helpful nothing is too much trouble. If I cannot locate an item or something has run short on the shelves they will always check their stocks and apologise if awaiting delivery. Never have I experienced any kind of 'attitude' from either young or old.I award them 10/10 for effort.

Tanya said...

My names is Tanya and I use the Tesco Express store in Dogsthorpe, Peterborough, nearly every day. I can say the staff are friendly, greet you by name if they know it, and are efficient and helpful. I am always greeted by their staff with a smile, which is good if I have had a bad day at work! I have never had any negative experiences myself. I have seen some customers be rude and impatient towards their staff if they are in a rush, yet, they deal with them in a professional way. Great value for money on the products side too

Carolyn Loftus said...

Very very good

sarah hurd said...

I never have to wait longer than a couple of minutes to be served in my local Tesco express, the staff are always friendly and the shop is always clean and they make it a quick way to shop. Thanx to all the staff at Whitecross rd, weston super mare.Sarah Hurd.

sky said...

I use the Kingsmead store, It is always Clean and tidy. The Staff are friendly and always very helpfull.

veronica said...

my name is veronica davies and I use Tesco express on highland road Dudley quite often and I find the staff very helpful and have good customer service. I went in on sunday night and got served by a young lad named Ben who may I say was very helpful and chatty for the time of night his customer service is outstanding he alwys as a smile for the customers and always very willing to help all in all a very good clean and capable store.

gary said...

hi i am gary i shop regularly at tesco eltham corner and on numerous occasions found the staff AGA very chatty helpful and adds good values to why i should shop in tesco her positive attitude and her smile really shows that tesco is a true market leader and opening branches after branches not just because they have the smart investment plans its also because they nurture and have staffs like AGA as a part of their team which makes it obvious that they are the market leaders.thanks AGA keep up the the good work

Anonymous said...

tesco bradley stoke, Bristol unreliable always run out of everything. If you ask for something they say "if it isn't on the shelf we haven't got it". Why do you keep withdrawing popular items I buy Tesco Finest Pork Belly with cracked black pepper and sea salt now you have stopped it likewise with goose fat potatoes. Not everyone is barbecue mad and it is hardly the weather for it. Food sampling more often would be nice, I am not going to spend in excess of £8 for a new product without trying it first. No wonder people are going elsewhere

Anonymous said...

The North Greenwich Tesco Staff were quite responsive to the needs of customers even on a very buzy day,they brace up to serve hundreds from the 02.
They all shared a smile and POLO also did as he served me.

Anonymous said...

I went into Tesco at Whitechapel in East London yesterday,The person in charge of the self service checkout was more than helpful,he arranged for a young man by the name of Raju to deal with me,and i would like to take this opportunity to say Thankyou to both of them for the kind and very pleasent service i received.

A very happy and grateful pensioner.

janine said...

janine talking on whitworth road express store jill always very helpful knows whats what and where everything is despite starting at 5.30 a.m. five days a week she is always pleasant and professional definately managerial material. the stores down fall is the new car park should have bought the car wash next door or not sold the land in the first place definately a mans design x

Anonymous said...

Your stores could do better if they kept the shelves stocked. If you are going to run a discount promo then be prepared for it so that there is enough available for us all. On the positive side many of your staff are keen to help customers enjoy the chore of shopping.

Anonymous said...

My local Tesco express , warmingham lane , middlewich in Cheshire - what can I say ?? Ann , Becki and Claire , under the watchful eye of Matthew ( team Leader , I think ? ) the three assistants are always cheerful , polite and very efficient and Matthew an excellent leader . Nothing is too much trouble and whatever mood I am in when I enter the store - I can be sure to have a smile when I leave it . Hard workers all - they really do deserve a pat on the back and a 'well done & thank you' every now and again , so here it is from me to you for taking the pain out of shopping , Keep it up and much Love to little Angie and her new babe , Mia ! Sue xx .

Anonymous said...

Visited the Tesco express store in Whickham today and think it only right to pass on my thanks to the very polite and helpfull staff member Joanne,She is always cheerful no matter what and cheers me up every time i shop there,Store always looks good and is well stocked in particular the bakery,Once again thanks.

Cyril absnulo said...

My name is mr Cyril Abanulo have been shopping at coloney hatch lane since inception of the branch. The staff are coping and they are wonderful, cheerful no matter the pressure . I commend them.
C Abanulo

Anonymous said...

I called into Tesco near Banbury and found the staff to be very helpful, pleasant and polite. Please pass on my grateful thanks.

Anonymous said...

Excellent service provided by Amin Patel of Technical Department, New Malden Branch.

He stayed well past his time to help us select a model of our choice,it was due to his effort we were able to select and buy a Television set of our choice.

Anonymous said...

I do my main weekly shop in Tesco at Langstone, Havant branch every week and the staff are always friendly and helpful. Never had cause to complain.

J Durden said...

I shop at tescoviews express at Cookley and had found the staff always kind and efficient. J Durden

karl said...

from karl, I always shop in tesco in preston ,, paignton south devon ,,the staff are always help full, and most of all willing to help,and cheerful. I was looking 4 chocolate, and Adam, came over, and helped me get all what I wanted , showed me all the offers that I could advantage of, and saved some pennies, many thanks, adam for taking the time to ask me what I was looking for. and the rest of the staff,

Anonymous said...

my local Tesco express in hatfield Doncaster is great the staff are all friendly and my daughter loves popping in after school with me for a chocolate treat. Plus it stocks the mini choc au pain packs unlike the main store!!! thanks x

R H said...

just like to say that when I took some damage garden like back to Reading Tesco in Napier rd.
member of staff Suman was very helpful
and reorder the light
Many thanks
RH

Anonymous said...

Friendly and helpful service first thing this morning low on sandwiches but store manager explained problem with delivery day before will return to potters bar express

Anonymous said...

I WOULD LIKE TO SAY HOW HELPFUL AND FRIENDLY ALL THE STAFF ARE AT TESCO EXPRESS SPENNELLS KIDDERMINSTER ESPECIALLY THE BRIGHT LADIES AT THE POST OFFICE COUNTER WHO KNOW THEIR JOB AND ARE WONDERFULLY HELPFUL-NOTHING NEGATIVE TO SAY ABOUT THIS SHOP.

Mrs Shirley Royle said...

I shop every week at Osterly Tesco's. I look forward to my weekly shop there ,as the staff know me now after many years. They always are so helpful,friendly and cheerful.I have made many friends there especially Mrs Priti Shah and Mrs Joyti Liya, who always help me pack my shopping.

Anonymous said...

Very happy with Tesco Andover.
Good choice, clean and staff very helpful and cheerful.
Like the money back coupons handed out in store.
Find the Clubcard rewards extremely helpful

Anonymous said...

I AM VERY HAPPY WITH DOING ALL MY SHOPPING AT TESCO. YOUR PRICES ARE REALLY GOOD AND I CANNOT FAULT THE QUALITY OF THE TESCO HOME BRANDS REALLY GOOD FOR THE MONEY.

Deb L Notts said...

I love tesco its got all the variety, clean stores & friendly welcoming staff...

Anonymous said...

Tesco Express staff in Stroud are very kind, helpful and pack the bags for you. If the queue gets long they open more tills quickly and the shelves are always well stocked. A great place to shop.

Frances said...

I use Tesco Express and Tesco Extra in Holywood, Northern Ireland. The staff in both stores are extremely helpful and the shelves continuously well stocked. However it can be quite annoying when products we purchase regularly at competitive prices are removed from sale with no warning or reason. It is also a pain that items in the Express store are more expensive than the larger store and given the fact that this is used mostly by elderly shoppers or school children I feel this is wrong. We also use Tesco garage for car fuel and if there is an Asda or Sainsbury's close to Tesco the fuel prices are cheaper than at the Tesco Extra we are closest to and we find this practice unfair - it should be a uniform price for all shoppers wherever they live. Perhaps this can be addressed as a matter of urgency as I know many people are irked by this and as a protest use a competitors store for both shopping and fuel when they can.

Anonymous said...

5178 store
Recently I had party and done my shop at Tesco I must say I was very impressed by the staff especially one person really helped me as I had my elderly mother with nothing was a problem and he was so polite so I would like say thank you jay and wish there was many more people in the world like you .....many thanks ... Mrs arber

CB said...

Just visited our local Tesco Express in Bussage, near Stroud, in Gloucestershire. I was so happy to find Gluten Free bread, fruited loaf and wraps (the Warburtons GF range). Fantastic - saves a ten mile round trip to Stroud! Apparently not many people are buying it - maybe not many of us know about it yet, but I hope that this is a range of products that will stay in our local Tesco Express, and many others!
Also wanted to say thanks to all the lovely staff who work there - they are all so friendly and helpful, and always make me smile :-)
CB

Anonymous said...

I’m proud to write about TESCO at 195 new road, High Wycombe, Bukinghamshire. Recently I went to that store to do my monthly purchase for my home .After along time I went to that store to do my shopping.Earlier that store look like a dumping yard,Now it looks like a new store. I feel that store got a fresh air to breath.Earlier that store staffs look so frustrated.Now I feel the difference on the staffs as well.They all are happy and well boost up to served to the customers.Now they are offering (including the store manager) a friendly and helpful service to all the customers who are walk in to that store.I got to know from the staff- that is the store recently got a new store manager,He gave a good look to that store and also he gave a feel to shop more one that store.Now nothing negative to say about that store.Now I’m looking forward to do my shopping again and again.The new store manager change that store as a great place to shop.i feel the best customer service in that store.GOOD LUCK FOR THE MANAGER & STAFF.

Tara said...

Getting married this weekend. I had
forgotten to get a canvas portrait done. Went to the Tesco store on the A3. I spoke to Rishi..... what a gent nothing was to much for him and so polite,
his whole attitude was just unbelievable the store should be proud of him a real asset. will be going back to him for my wedding album. "A Big Thank You Rishi" you have made my day. From one happy bride

Anonymous said...

C
charles shaw
to customer.sevice
0 minutes agoDetails
Really really disappointed with tescos the tesco express in north field road Thatcham seems to let the same car park in the disabled bay ( no BLUE BADGE ) displyed think I will have to take this further I sent an email a few weeks back about the same thing and no response the car is the sane black BMW GV55 MXZ aswell it looks like a staff members car .
I have pictures and video showing it there on sept 30 all day and today Oct 1 all day unless I get a reply to this I will have to put a story in the local paper and maybe a national one aswell it ain't fair on us disabled people the person parked in the bay has no respect for disabled people .
Hoping for a peponse
Charles shaw

Anonymous said...

Tesco express Willenhall road. Welcoming cheerfull.polite and friendly also very. Help full, thank you to veena,kate,helen,tom keep up the job work

Anonymous said...

the espress store should also have saets for their staff serving at the till

Anonymous said...


the espress store should also have seats for their staff serving at the till

michelle said...

The tesco express bradley stoke next to the bailey court pub are the most friendly people and most helpfull.nothing is too much trouble.is it a pleasure to shop there.

Anonymous said...

Same trouble in whitchurch bristol!!
Cant never parkcmy car at nght .i no its staff because the same car is always there.they should have a staff car park.

Anonymous said...

Tesco express, whitchurch,
No sandwiches again!!!
Every morning this week no sandwiches.
Seem to spend time moving every thing around,try putting food on your shelves!!!!

Anonymous said...

I asked a member of staff if they do Giffgaff topup. He said Yes. But after waiting in the queue, I was told they don't do it. My time wasted. All staff should know what do sell, if not sure, should check before giving out info to customers.

Anonymous said...

I was impressed with young lad who helped me in your New Malden store albeit i could see that he was new to the job he made the effort and found the item i was looking for good luck to the lad and keep up the good work. his name was stuart and number is 2934 Regards Tony West

Patricia Jackman said...

I would like to say that Gemma at the Tesco Express Broken Cross Macclesfield no. 5801 is always very friendly, smiley and a very genuine person. I do not like shopping at all but I go into the store and everyone knows your name just like Cheers (the programme) lol

lc said...

Ok. I was told to go on a views site to win 250 gift card. N the site doesn't exsist. But love shopping at tesco

Anonymous said...

Howard. store5268
Use Tesco Express Manor Way Cardiff which is also a busy filling station. needless to say the place is busy at all times.i use the store daily for papers and provisions. all the staff are cheerfull even when under pressure
and most important the queue's
are minimum.

anthony m said...

just visited your Eastbourne store, and as always well pleased with the level of service

Anonymous said...

I use both Tesco's at Yate centre and Brimsham Park, both places have staff that are helpful and polite, rarely go elsewhere.

Damsel in d said...

I use the Tesco Express in TRoon & I would like to thank Robert for his advise & knowledge in helping me to choose a bottle of red wine for my husband on Valentine's day. My husband was delighted with the choice which went well with his steak. Thank you once again Robert for your help it was very much appreciated. Kind wishes. Damsel in distress. Store no: 6381

Anonymous said...

Good service at Tesco Express in Helensburgh from Connor

Sharon Lopeman said...

very punctual pleasant service when my delivery was made this morning, I had made a mistake on my order and the guys didn't have a problem with helping me put it right at all, Bradley was the delivery man. thank you

michael crabtree said...

I use the Tesco express on Cromwell road Grimsby..what a shop well stocked at all times,plenty of bargains,and as for the staff....nobody could ask for better staff there always very polite,always smiling,and nothing is to much for them,i reckomend this shop and its staff as shop of the year,keep it going Tesco(Cromwell road) Grimsby your all just fantastic

Anonymous said...

I always find Tesco's in west London has friendly staff. and the Cromwell/Warick road has everything I need., ,

Anonymous said...

I call in Carr hill Road Express in Gateshead regularly and I must say the staff and manager in there brighten up my day. They are all so friendly and helpful no matter what time of day it is.
Nothing is a problem for them if I cant find what I am looking for they always take me to where it is. If you have some sort of awards system then do the right thing and give these lot the credit they deserve.x

robert williams said...

Big thank you to Rita S at Tesco Yeading very helpful yesterday bright cheerful with my coupons at the self checkout thanks again! :-)
Bob

Anonymous said...

Nigel, driver, Andover, Excellent, most obliging helpful, very friendly.

denis said...

I shop at Tesco express store at panshanger w g c .The staff are very helpful.Michelle is very friendly and cheerful and always pleasant.

Anonymous said...

got everything i wanted,staff very helpful.

Anonymous said...

my husband and I have just shopped at the large Tesco store in burnley. not for a big shop (although we do) we wanted specific bits n pieces for my holiday and found everything easily. the young man at the checkout was smashing we had to buy a large pack of dog food and he came round and put it in our trolly for us. whilst we didn't need them this time cos of our holiday there were lots of bargains. the staff in both padiham and burnley are lovely.

Anonymous said...

Called at telcos in flint today love the the staff in the store they are all ways great

Patricia Gamble said...

Pleasant staff found what we wanted, used the cafe and that was okay

weedodger said...

visited store at Musselburgh today
being disabled and elderly , the staff were very helpful and understanding , thank you Tesco for making a weekly task enjoyable

Richard said...

WENT TO NEWTON AYCLIFFE STORE AND IT WAS A GOOD VISIT.DID NOT WANT MUCH BUT FOUND WHAT I WANTED QUICKLY AND GOT THROUGH THE TILLS WITH NO DELAY.

Stella Rathbone said...

We use the Tesco Store at Skimpot Lane Dunstable. almost daily. Without exception, the Staff are all top class. Know most of them by name, always interested in your welfare, and have never ever found them to be miserable, They all do a first class job, it keeps you cheerful just visiting the store, They have everything we need under the one roof. Fab

SIMONE said...

i just love the quality and bargains i find and the best thing is my local tescos is only ovr the road from me so withy me been disabled it is very easy to get to,, big thumbs up for my local tescos ����

Anonymous said...

Tesco in Wrexham town has an excellent selection of products and choice. Staff are always helpful and plenty of good offers instore.

Anonymous said...

I would like to sincerely thank all the managers at Tesco, Tower Park, Poole especially Gill Sutton as when I went shopping there today, I got to the till and thought that I had lost my wallet and was panicking!

Gill organised a team of 20 management staff to help look for my wallet within the store (aisle by aisle).

Gill also very kindly walked out with me to the car park to help me retrace my steps back to my vehicle and assisted me in searching the vehicle and luckily enough, I found the wallet in an very obscure place where it had dropped.

I was very impressed with Gill's calm and reassuring manner and the way in which she went over and above her position to help me.

Big thanks Gill!

Sylvia Parkinson said...

Popped in for a few items yesterday had my seriously disabled mother in the car. Found everything I wanted quickly and at the right price. Staff extremely helpful.

Anonymous said...

I went into tesco cleethorpes and was greeted by a new bakery, what great bread they have there Also very friendly staff led by Helen Tynan.I would recommend going to tesco, not only the bakery but the whole store

Anonymous said...

Tesco Springburn customer service staff were very helpful on Sunday, started off bad experience but Linda at customer service sorted the problem.

pamela martin said...

I shop at clay cross tesco extra everything you possible want is in this store the staff are all excellent nothing to much trouble for them a great cafe good pot of tea at a great price super store a very happy shopper

Anonymous said...

sermonHi,
My name is Krystyna , who recently retired after 14 yrs.of service at Twickenham Branch.My warmest Thank You to all Managers , staff , colleagues and Head Office for the flowers, presents and gifts which I received which I will treasure for ever.
Regards Krystyna

Janjan said...

I shop fairly regularly at Tesco, Whitstable. The store is always bright, cheerful and clean. The staff are always pleasant and helpful. It is a pleasure to browse because things are so colourful and, even when the store is busy, there is plenty of room even to stand and stare!

Mrs Cynthia Cox said...

Visited your store at New Square West Bromwich and went to the café and ordered 2 Sunday lunches. It took them over half an hour to bring them to us and that was only because I went to ask where they were. I could have understood it if they were busy but they weren't and when it did come it was not very warm and the vegetables were really hard. We will not be going there again. I find the rest of the store really good and the staff are helpful and friendly.

Mrs Cynthia Cox said...

Visited your store at New Square West Bromwich and went to the café and ordered 2 Sunday lunches. It took them over half an hour to bring them to us and that was only because I went to ask where they were. I could have understood it if they were busy but they weren't and when it did come it was not very warm and the vegetables were really hard. We will not be going there again. I find the rest of the store really good and the staff are helpful and friendly.

Anonymous said...

I shop at Tesco Express in Brixham.I have found the staff more than helpful and look forward to receiving my vouchers.I do think they could do with a few more trollies though!

Mick Spacey said...

As I see it as my right to unhesitatingly complain when you get things wrong I see it as my duty to congratulate when you get it right.
Your operative at your Shannon Corner branch, Dave Morgan, has been extremely helpful and friendly every time I have had need of his assistance. I apologize for not having posted this sooner.

Anonymous said...

Shop at Irlam store regularly and have to say that they need to get their act together. The till staff are now refusing to give you change at the till for the stamp machines.I was being served at the time having queued for a good while only to be told to go and queue again at customer service for it. Would be an idea tesco to keep stamp machines filled up too as they are always empty.

Anonymous said...

Will you ever have shoes for less than £20 that last longer than 3 months. I have gone through another pair in less. I had one pair repaired for £3 but I threw the last pair away. Looks like I'll be doing the same with these .The left one has worn at the toe and the right one has developed a hole from pulling them on and off

Anonymous said...

I call in at Chesterfield Tesco express once in a blue moon. I do not like the place. Would far sooner go to aldi,morrisons or the co op

shirley clement said...

Torquay Devon Metro.. I speak very highly of certain staff there. 1. Kay. 2. Derek. Both lovely friendly helpful staff who go out of there way to help you.. Brilliant Tesco..

Liz Holmes said...

Great store at Tesco's Queensbury Bradford W Yorkshire. Lovely staff, good products, good value.

Liz Holmes

soul2soul said...

I ordered my sofa on the 6th of December. No sign of it yet. It took 4 visits to collect the other items. I know it's Christmas but still... very annoyed. Please cancel my sofa, my order number is pdmfjg3M. I love shopping in Tesco though, it's just the click and collect that has given me such grief.